Edenpure Heater Complaints and Reviews

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Edenpure Heater
Main address: 7800 Whipple Ave. NW 44767-0001 Canton OH
1-800-895-0008, 1-800-219-8458, 330-497-6802, custserv@edenpure.com
  • 27 complaints
  • $10K claimed losses
  • $372 average
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  • Apr 08
  • Appliances and Electronics
  • Howell, Michigan
  • Customer Service
  • 89

I didn't want a repaired one but I wanted a new one as I have a 5 yr warranty. Read the fine print! I have an ill mother and even with my house heat on 75 degrees she is still cold due to her illness so I didn't want to be without a unit. The salesperson said that if I bought a new one- they are now $297.00 plus shipping instead of the $397.00 that I pd last year because they are phasing out that... Read more

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  • Feb 15
  • Advertisements and Cons
  • Atlanta, Georgia
  • Customer Service
  • 48

Purchased the a unit in 2010, did not live up to the hype. Exchanged for the Signature Series. Only used the unit for 3 months out of the year and only for part of that time for no longer than 8 hrs at a time. The unit no longer works. When we contacted the company they said our warranty had expired. They didn't care that the unit was rarely used and was kept maintained (cleaning filters, etc).... Read more

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  • Dec 28, 2013
  • Appliances and Electronics
  • Newburgh, New York
  • Eden Pure Heater
  • 2
  • 2
  • 131

walked into room and it was filled with smoke..toxic fumes from top plastic melting was bad,,,pulled all plugs in room and opened windows.. dragged heater outside..was too hot to touch and so was run..we could have been killed if we went to bed normal time...so scared...unable to reach company...will keep trying and send pics to them...didn't keep box because it was my second one...first was... Read more

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  • Dec 19, 2013
  • Appliances and Electronics
  • Space Heater
  • 1
  • 1
  • 54

We bought a space heater and have been using it for about 2 weeks. One night it was on and we smelled burning plastic. We turned off the heater and unplugged the cord. The cord was so hot it burned my hand and it scorched the outlet cover. Called customer service and they said our options were to drive it to a hardware store 90 miles from our house or to send it to their company at our... Read more

Was this review helpful? 2 1

     

  • Dec 03, 2013
  • Appliances and Electronics
  • Customer Service
  • 44

Where is customer service? There isn't any!!! Tried calling twice -- each time waited more than 10 minutes and hung up. E-mailed them twice -- no response there either. I had to return my unit and needed to know when a credit would be posted to my credit card. You can't ask questions if you can't get them to respond (answer the phone, answer e-mail, etc.) I used to like these heaters but... Read more

Was this review helpful? 1 0

     

  • Nov 23, 2013
  • Appliances and Electronics
  • Massillon, Ohio
  • Eden Pure Gen 4 Heater
  • 1
  • 1
  • 87

Bought our heater 3 years ago got it out to use for the 3rd winter and it worked about a week. Then it started blowing cold air. Called the 1-800 number and was told I needed my proof of purchase before they could do anything. I told them I sent in my warranty card and they should have that information. They told me they don't keep them on file. What a waste of time talking to them! What's... Read more

Was this review helpful? 1 0

     

  • Nov 20, 2013
  • Appliances and Electronics
  • Eden Pure Gen 4 Heater
  • 1
  • 1
  • 73

I have purchased a Eden Pure Gen 4 for our home. It kept the livng room nice and toasted for one winter. I live in Kansas so our winters are not all that long. As far as saving money on the electric bill, did not see that at all. I have called, emailed, wrote for someone in Customer Service to help me. You will NEVER, NEVER get an answer back from Customer Service. I even tried the line to... Read more

Was this review helpful? 2 0

     

  • Nov 13, 2013
  • Appliances and Electronics
  • Eden Pure Gen 4 Heater
  • 1
  • 1
  • 90

Bought the Eden pure gen 4 in 2011, have not used that much, started it up to use Oct, 2013, bulbs would not work, called edenpure on Oct 25, 2013 after waiting about 45 minutes for someone to answer, they said they would sent me a bulb kit, but I would have to install them myself, it is now Nov. 13,2013 and I have still not received them, so I called again today and after waiting another 45... Read more

Was this review helpful? 7 0

     

  • Sep 26, 2013
  • Appliances and Electronics
  • Edenpure Heater
  • 1
  • 1
  • 67

I received in the mail a Eden Pure packet for the new Eden Pure model Classic portable infrared heater to heat 1,000 square feet. They sent me a model Gen 4. This is not what I orderd they sent one that is discontinued. I am very upset with there way of not giving you what you orderd. I made a copy of my order. This is false advertising just to get rid of old stock. I am going to call the... Read more

Was this review helpful? 1 3

     

  • Aug 20, 2013
  • Appliances and Electronics
  • Cocoa Beach, Florida
  • Eden Pure Heater
  • 91

Last year I purchased 3 Eden Pure 750 Heaters for around $1,200.00. All of the units worked ok until they warmed up. Once they started blowing heat, a loud rattle started in all of the units. The sound was so loud you could not watch TV or sleep with them on. Of course it was the middle of winter when I purchased them so I had to deal with it. I’ve been looking through all of the online... Read more

Was this review helpful? 3 0
 
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