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1.0

Cord over heated and melted my outlet. Edenpure refused to do anything, horrible customer service.

Could have burned my house down if I wasn't home. Researched and looks like this is a common problem but yet they refuse to recall them. I tried it in another outlet and kept a close eye in it within 5 minutes the cord a plug were so hot I couldn't even touch them. The only thing eden pure offered was for me to pay them to fix it, I don't feel safe using a heater that could cause my house to burn down.

Horrible customer service and heaters these should all be recalled. I did file a complaint with Consumer product safety.

Reason of review: Damaged or defective.

Monetary Loss: $300.

Preferred solution: Full refund.

Location: Bismarck, North Dakota

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Guest

same thing happened to me. Edenpure plug got so hot it started to melt, and the outlet is badly scortched.

Guest

We have the same incident too! The cord on our EdenPure melted and it was such a scary experience.

We bought it several years ago but hardly use it at all except late last year's winter that is so cold.

I lost my trust on EdenPure so we ended up buying a different brand.

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