Submit ›
or
2.2 Based on 12 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Affordable 1
    • Heater when it worked 1
    • Reliability 1
  • Customers don't like
    • Horrible customer service 3
    • Customer service 1
    • Defective product 1
Advanced
search
loading...
More Less

Fisrt one almost caught on fire. Melted all front n smoke alarm went off. They did replace but now this one worked few times now like a/c. They refused to replace. First one cost 450.00 fire started, sent us a refurbished replacement. They only cost 100.00. It's a/c instead of supposedly heater. DON'T BUY. DON'T BUY, DON'T BUY, DON'T BUY

Add comment

I paid 300 dollars for an Eden Pure Heater and it has been nothing but trouble.It ran my electric bill up over 150 monthly,it burned a black spot at my outlet,and it also knocked out my breaker on a regular basis.. .My name is Kay Jolly 249 New. Sterling Rd, Stony Point, North Carolina28678

Add comment
Edenpure Heater - Scary Edenpure Gen4 heater
1 of 2

after a couple years the heater stopped heating and only put out sort of warm air. customer service sent out new bulbs and when i pulled out the old bulbs to replace them to my surprise i found not one but all 3 bulbs with the ceramic cracked, broken, shattered, the bulbs are severely compromised to the point that i'm shocked there was no fire caused by the obviously defective product. I won't use it now, why would i want to risk a fire... Read more

Was this review helpful? 3 5

MY EDENPURE HEATER WILL HEAT WHEN YOU FIRST TURN IT ON BUT WHEN THE THRUMASTAT TURNS IT OFF WHEN IT COOLS DOWN IN THE ROOM AN THE HEATER COMES BACK ON IT BLOWS COLD AIR. CHECKED BULBS AN THEY ARE FINE. ANYONE HAVE ANY HELP TO GIVE ME ? THERE ISNT ANYWHERE I CAN TAKE IT TO HAVE IT CHECKED OR FIXED. I REALLY LIKED IT VERY MUCH UNTILL NOW. I SPENT A LOT OF MONEY FOR THIS HEATER FOR IT IS SUPPOSE TO BE THE BEST Read more

Was this review helpful? 0 2

I bought a heater 3yrs ago,5yr warranty,bulbs went out,called to order some,rep.said use warranty so sent it off,got it back glass all over dents fan slow post broke,screen scratched copper plate pushed back scratched,still have glass in hand,sent off clean got it back tore up

Add comment

Used for many years but recently the front of the unit melted due to overheating. I'm too scared to continue using a product that may burn my home down! Read more

Was this review helpful? 0 0

Purchased 2 of the gen 4 heaters. Both heating elements have completely gone out. Tried calling Edenpure to purchase new ones and the customer representative acted as if I owed her something. Anyway, I took it to a local hardware place and they have someone on site that can repair the heater. Getting both repaired for 247.00 which is the cost of the newer model with the 202 dollar savings that I received in the mail. I will NEVER purchase... Read more

Was this review helpful? 0 0

I bought a heater several years ago. At first it was okay then got noisy. I used it for a while then gave it to the goodwill. I've been bombarded with mail for years with the $202 coupons and almost ordered the wall hugger. I went on line and see it is made in China, there is nothing mentioned in all literature about that. A few years ago the big deal was that it was was built in America. Screw EdenPure! Read more

Was this review helpful? 0 0

My heater keeps failing the power board. it appears if the heater looses power and then it comes back on. It kills the board. I have replaced 2 of them. What happens it wont allow the fan to come on, and if the heater elements become too hot(because the fans are not cooling them) it kills the protective fuse. And the heater doesen' work at all. So I have learned how to make fans run all the time until I order another board. When it works its... Read more

Was this review helpful? 0 0

I was given a gift of an Eden Pure Heater. The heater is shorting out and leaving black burns on outlet. I placed call to the customer service number and told that because there is not a second sticker on the back of the heater that they cannot do anything. I am really glad this did not start a fire. This company does not stand behind their products. I had to get to a supervisor to get clarification. Bottom line, because this was a gift Eden... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Edenpure Heater.
Filing a new complaint about
×