Ordered 3 gen 3 heaters, not available, was offered gen 4's but they didn't arrive until end of major heating season in Ohio (March 3rd). #1 worked part of next heating season and failed. $35 to ship to N. Ohio, received a reconditioned unit which failed almost immediately. #2 worked a bit longer than unit 1, but failed soon after, $35 to ship back and obtain reconditioned unit which didn't work at all. Testing anyone?? #3 worked a few months longer than the others but failed. At this point there were 3 units to send for "replacement" units. It is $105 to ship them back. Eden Pure has asked: what I have I done to cause these to quit heating? I said: Gee nothing beyond plugging them in and following the instructions for use.
Sad that I have spent over $1270 and have nothing to show for it. Tried contacting their former spokesperson Bob V for his input - hmm, he no longer hawks this product.
Please don't misunderstand my complaint. When these units work, they are GREAT, warm without a hot spot in the room, and the heat is consistent. But when they fail, they are merely a box on wheels.
I've had such a negative experience, I want Eden Pure to make this right and replace my 3 units free of charge with NEW, working heaters. More money out of my pocket to get units that work a short time is of no value to me.
I am sure I convinced many friends and family to get one (or more) of these, and hopefully their experience is far better than what I've experienced.
No luck with the Eden Pure website, calls to Customer Service, asking for supervisors, etc.
Monetary Loss: $1270.