Not resolved
4 comments

BOUGHT EDEN PURE HEATER 10/01/12 IT LASTED 35 DAY .COMPANY SENT REPLACMENT IT LASTED 17 DAYS, CONTACTED COMP THEY SAID ALL THEY WOULD DO IS SEND IT BACK FOR REPAIR NEEDLESS TO SAY THE HEATERS ARE DEFECTIVE. THE HEATER WAS A GEN 4 MODEL.WHEN I SENT FIRST ONEBACK HAD TO SEND IT ALL WAY TO MN. NEEDLESS TO SAY IT TOOK 2 WEEKS FOR ALL THIS TO HAPPEN.WHEN I SRND THIS ONE BACK NO TELLING HOW LONG THIS WILL TAKE .tHE MANAGER I TALKED TO AT EDEN PURE WAS CHRIST VAN KIRK THEY PROMISED TO E-MAIL SHIPPING LABLES BY NOON 1/3.13 HAVENT RECEIVED THEM .

Monetary Loss: $350.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Southfield, Michigan, United States #777771

Be prepared to purchase new bulbs for your Edenpure heater every heating season. (3 bulbs at $35 ea.)

While the advertizing copy on the Edenpure US 1000/Gen4 boxes touts a 20,000 hour life for the heater bulbs, I have yet to see a set of bulbs in a US 1000 or Gen4 last more than 400-500 hours of use.

Based on what I know about the testing (SCI/Pinnacle did NO component testing at all during product development), I suspect the rated life (20,000 hours) is for operating those heater bulbs in still air with infrequent on/off cycles.

Due to a design flaw in the Edenpure heater air flow the bulbs will never last 1000 hours let alone 20,000. The coldest air is blown on the base of the red-hot bulbs and after several heat-up/cool-down cycles in the US 1000/Gen4 heater, the bulb seal fractures and then the bulb gets a small amount of oxygen every time the temperature cycles. This results in the nichrome wire filament oxidizing to the breaking point. (if you happen to see one fail, it is a very spectacular light show.

Looks like lightning inside the heater!) At least the quartz tube appears to be thick enough to contain the light show in those last 20 seconds of bulb life. (I've seen the ends blown off of some failed bulbs)

You'll know a bulb has failed when you smell burned metal (vaporized nickel-chromium wire). After that happens 3 times (usually all the bulbs will die in the same week) the heater will just blow cool air and it's time for you to shell out another $100+.

SCI has apparently determined the bulbs are a consumable item in spite of their advertized claims of a 20,000 hour bulb life.

Customers and employees aren't the only ones who get screwed by Suarez Corporation Industries. There is a very good reason SCI has such a large legal team on retainer.

Anonymous
to Shazaam #1415108

Never had a Issue with my GEN-3. 7 years and about 20 to 25,000 hours b4 a bulb went out on me.

Anonymous
#630897

The quartz lamps that they use in Edenpure heaters are not rated for the life they advertise. Someone should file a class action lawsuit. :(

Anonymous
to joe #1415104

Never had any issues with my GEN-3. at least 20,000 hours on it b4 a bulb decided to quit,

You May Also Like