Bought our heater 3 years ago got it out to use for the 3rd winter and it worked about a week. Then it started blowing cold air.
Called the 1-800 number and was told I needed my proof of purchase before they could do anything. I told them I sent in my warranty card and they should have that information. They told me they don't keep them on file. What a waste of time talking to them!
What's the point of a warranty card if u don't keep them on file. Guess we're out of luck there.
So now we are taking the heater apart ourselves and paying the $100 dollars it cost to replace the bulbs ourselves. WHAT A SCAM WHEN IT COMES TO A WARRANTY!!!!!
Monetary Loss: $500.